Reverse logistics — resilient returns & recall handling across Australia
Freshclub manages returns, refurbishment, recalls and cold‑chain reversal for fresh food and temperature‑sensitive goods. We combine warehousing, tailored transport and sustainable disposition strategies to reduce cost and waste.
Cold‑chain returns
Temperature-controlled returns handling with traceable chain-of-custody and rapid disposition to protect product safety.
Returns processing
Fast triage, grading and restocking or routing to refurbishment and donation channels.
Cold-chain disposition
Segregated chilled bays, quick testing and documented cold‑chain safety checks.
Recall & compliance
Rapid recall execution with traceability, reporting and regulatory support across Australian states.
How it works — streamlined reverse flow
- Collection & intake: Last‑mile pick‑ups or depot returns with scan & temperature capture.
- Triage & grading: QC checks, testing and decisioning for restock, refurbish or disposal.
- Disposition: Return to inventory, route to secondary market or manage safe disposal/donation.
- Reporting: KPIs, recall logs and sustainability metrics for each SKU and batch.
Case studies
Supermarket chain — chilled returns optimisation
Reduced waste by 42% and lowered return processing time by 35% through dedicated chilled returns lanes and rapid disposition.
Request similar solution
E‑commerce fresh‑food brand — reverse fulfilment
Integrated returns routing with refurbished SKU reconditioning, reducing COGS impact and improving customer recovery flows.
Talk to our teamFAQ — Reverse logistics
Performance metrics
| Metric | Target | Sample result |
|---|---|---|
| Return processing SLA | 48 hours | 36 hours |
| Chilled chain integrity | 99.9% | 99.95% |
| Waste diversion | >60% | 72% |
Meet the lead
Maya oversees reverse operations and compliance for Freshclub across VIC, NSW and QLD — contact for pilots and operational QBRs.
Connect with Maya