Privacy Policy

Freshclub ("we", "our", "us") provides logistics, warehousing, and fulfillment services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, systems, or services. We process personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian Privacy Principles (APPs).

Information we collect. We may collect identifiers (such as name, email, phone, company), operational data (order references, SKU details, delivery addresses, tracking events), technical data (browser, device, IP, timestamps), and communications (support tickets, call notes). When required for identity checks or compliance, we may collect additional reference numbers provided by you or your organisation.

How we use information. We use personal information to operate and improve our logistics services, fulfil orders, provide status updates, manage accounts, respond to enquiries, support integrations, analyse service performance, and comply with legal obligations. We also use aggregated and de‑identified data for reporting, planning capacity, and enhancing routes and warehouse processes.

Sharing and disclosure. We may share information with carriers, warehouse and delivery partners, technology and cloud providers, and professional advisors where reasonably necessary to deliver services. Where data is hosted or processed by third parties, we use contractual safeguards and reasonable security measures. If required by law, regulation, or a valid governmental request, we may disclose information in a manner consistent with legal obligations.

International transfers. Some technology providers may process data in other jurisdictions. Where feasible, we adopt measures intended to support a level of protection appropriate for the information and the context of processing.

Cookies and similar technologies. Our sites may use cookies and local storage to remember preferences, maintain sessions, understand usage, and support analytics. You can adjust browser settings to limit certain cookies; however, essential functions may be affected. Our cookie banner lets you choose whether analytics cookies are enabled.

Security. We apply layered safeguards including access controls, encryption in transit where appropriate, logging, and staff training. While security risks cannot be completely removed, we review controls and aim to align with operational needs and risk levels for the services we provide.

Data retention. We retain personal information for periods needed to provide services, meet legal requirements, resolve disputes, and enforce agreements. Where data is *** longer required, we take reasonable steps to delete or de‑identify it.

Your choices and rights. Subject to applicable law, you may request access to, or correction of, personal information we hold about you. To exercise these rights or to make a privacy enquiry, contact us using the details below. We will respond within a reasonable timeframe consistent with our obligations.

Third‑party links and services. Our websites may reference third‑party tools or integrations. Their privacy practices are managed by their respective operators. We recommend reviewing the relevant policies published by those providers.

Children. Our services are intended for business use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can address the matter appropriately.

Changes to this policy. We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with an effective date.

Contacting us. For privacy enquiries, access or correction requests, or complaints, please contact: Freshclub, 22 Oakridge Avenue, Richmond VIC 3121, Australia; Phone: + (61) 47 325-98-21; Email: Freshclub@gmail.com. If you are not satisfied with our response, you may consider guidance from the Office of the Australian Information Commissioner (OAIC).

For service terms governing carriage, warehousing, and liability limits, please review our Legal page. If you have operational questions about orders, shipments, or warehouse intake, reach our support team via the contacts on the Contacts page.